Refund policy

Returns & Refunds

Every Broken Road Apparel Co. item is made to order specifically for you. Because our products are produced on demand, we generally cannot accept returns or exchanges for incorrect size selections, color choices, or changes of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@brokenroadapparel.com within 7 days of delivery. Please include your order number and clear photos showing the issue. We’ll review the problem and work to make it right.

Sizing

Please review the size information provided on the product page before ordering. Because each garment is made to order, we cannot offer returns or exchanges when the incorrect size was ordered.

Order Changes & Cancellations

Orders are sent into production quickly. If you need to change or cancel an order, contact us as soon as possible at support@brokenroadapparel.com. Once an order has entered production, we may no longer be able to change or cancel it.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions or Problems With Your Order

We want you to be proud of what you ordered from Broken Road. If something isn't right, contact us at support@brokenroadapparel.com and give us the opportunity to make it right.