Shipping policy
Shipping Policy
At Broken Road Apparel Co., every order is prepared with care. Many of our products are made to order, which means production time is required before your order ships.
Processing & Production
Please allow approximately 2–7 business days for your order to be produced and prepared for shipment. Production times may vary during holidays, high-volume periods, or due to product availability.
Shipping & Delivery
Shipping options and estimated delivery times are displayed at checkout based on the products in your order and your delivery address.
Delivery estimates shown at checkout begin after applicable processing and production and are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
Multiple Shipments
Some orders may contain products produced or fulfilled at different facilities. As a result, items from the same order may arrive in separate packages and on different days. You will receive tracking information as it becomes available for each shipment.
Shipping Charges
Shipping charges are calculated and displayed at checkout before payment is completed. If an order is shipped in multiple packages, you will not be charged additional shipping beyond the amount shown and accepted at checkout unless you make a change to your order that affects shipping.
Tracking
Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available. Please allow time for the carrier's tracking system to update after your shipping label is created.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order. Broken Road Apparel Co. is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@brokenroadapparel.com. We will work with you and, when appropriate, the shipping carrier or fulfillment provider to determine the best available resolution.
Questions
If you have questions about shipping or an existing order, contact us at support@brokenroadapparel.com.
Broken Road Apparel Co.
Travel the Road With Us.